Frequently Asked Questions
Each piece is carved, cast, or finished by hand by our team of skilled artisans in India. We work in small batches, using natural stone and cast metal. Variations in shape and finish are part of the handmade process.
We primarily use Indian marbles and travertine alongside solid brass and aluminum. Each material is selected for its durability and natural character.
Yes. Marble will absorb oils and liquids and may develop a patina over time. Brass oxidizes naturally and darkens in color. These are normal processes that reflect the life of the object.
Yes. Each stone block has its own patterning, so no two pieces will look exactly the same.
All natural stone varies in veining, tone, and surface detail. If you prefer a particular look, you can add a note at checkout and we will try to accommodate, though exact matches are not guaranteed.
Wipe with a soft, damp cloth. Use mild soap and water for stains. Avoid harsh cleaners and acidic substances, which can etch or dull the surface.
Brass will oxidize and darken over time. You can polish it with a gentle metal cleaner to restore brightness if you wish. Aluminum is lower maintenance and can be cleaned with a soft cloth.
Yes. Our marble pieces are food safe and suitable for dry foods like fruit, bread, nuts, or small snacks. Avoid prolonged contact with acidic foods such as lemon or vinegar.
Yes. International orders are accepted and shipping costs and timelines vary by location. Local duties or taxes may apply.
Orders typically ship within a few business days if the piece is in stock. Transit time depends on the destination and carrier. A tracking number is provided once your order ships.
It means the item is currently in stock and can leave our studio within a few days.
Yes. We offer custom stone and metal work and are happy to quote projects we can produce. Please contact us with your specifications.
Many of our objects are made in small runs. Some can be reproduced, but others may only be available once, depending on stone availability.
It depends. Some designs return, while others are tied to a specific stone lot and may not be available again.
Returns are accepted on unused items within 14 days of delivery. A 5% restocking fee applies in addition to return shipping. Items must be returned in their original packaging.
To start a return, email hello@anastasiohome.com.
If your order arrives damaged, email photos to hello@anastasiohome.com within 48 hours of receipt. We will arrange a replacement or refund.
Our vintage collection is sourced carefully to align with the materials and aesthetics of our own work. These pieces already carry marks of age and patina, which are part of their character.
No. All vintage sales are final.
Yes. Simply add our complimentary gift wrapping at checkout. You may also request a handwritten note by adding it in the order notes.
Yes. Most of our products are fabricated from remnant stone, making use of high-quality material that would otherwise go to waste.
Yes! Simply send a copy of your resale certificate to hello@anastasiohome.com to get set up with a discount code.
Yes! Email wholesale@anastasiohome.com for our latest catalog.